Room capture
Live RoomPlan capture requires a LiDAR-capable iPhone or iPad. Confirm that ScanConstra has camera access in iOS Settings, use even lighting, and move steadily around the room.
Product support
How can we help?
Find quick answers for capture, synchronization, subscriptions, and your ScanConstra account.
Contact support
Questions, feedback, or technical issues
Quick help
Start with the common fixes
Cloud synchronization
Sign in to the same ScanConstra account on each device. Keep the app open with an internet connection until the project reports that synchronization is complete.
Subscription access
If an active plan is not recognized, sign in to the original ScanConstra workspace and tap Restore Purchases using the Apple Account that purchased the subscription.
Account deletion
Open ScanConstra Cloud and choose Delete My Account to permanently remove your cloud account and associated workspace data. Deleting an account does not cancel an Apple subscription.
Before contacting support
Include the ScanConstra version and build number, your device model and iOS version, what you expected, what happened, and the steps needed to reproduce the issue. A screenshot is helpful when it does not contain confidential information.
Protect your information
Never send passwords, authentication tokens, full transaction receipts, signed purchase data, or client-confidential property information.
Still need help?
Email ScanConstra Support and we’ll review your request.